bedSOK sleeping bags for beds

Customer Service

We want to make the process of ordering online from SOK Australia a simple and customer friendly experience. If you have any problem please email us at; info@sokaustralia.com

Ordering Online

To read about our internet policies click on the links below.

Payment
Shipping and Delivery
Returns and Refunds
Security
Privacy

Payment Options

PayPal

We accept PayPal, the safest and easiest way to shop online. Pay without revealing your debit or credit card numbers, your bank account details, or entering your address details for every transaction.

You do not need to be a PayPal member to pay by credit card. SOK Australia does not retain credit card details in our system. PayPal members may choose to pay by credit card, or directly from their nominated bank account or PayPal balance.

Bank Deposit

You have the option to pay by direct deposit. Choose this option at checkout. Your order will be dispatched once funds have cleared. Any unpaid orders will be cancelled and items returned to stock if payment is not received within 7 days of placing your order. Note : All prices are in Australian Dollars AUD and inclusive of GST.

SHIPPING AND DELIVERY

At SOK Australia, we aim to offer great value in all aspects of our business and this includes shipping. That’s why we offer regular shipping for all orders within Australia at a flat rate of $15.

Our shipping costs are quoted below and are quoted in Australian dollars:

AUSTRALIAN ORDERS

Regular post – $15 Flat Rate    Dispatched within 2 business days٭

٭Dependant on availability of stock

INTERNATIONAL ORDERS

  • All international orders are posted at a cost of  $25 per bedSOK ordered and dispatched within 2 business days. If you have concerns regards shipping estimate or orders of 4 bedSOKs or more, please contact info@sokaustralia.com to negotiate best price.
  • From time to time, there may be unavoidable delays due to customs inspections. All orders are shipped from Australia. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Once the orders are dispatched, we are unable to redirect, so please ensure the address on your order is the desired address and the product ordered is correct.

If you place an order for an item that is not available for immediate shipment, you will be advised of the potential delay as soon as possible.

RETURNS AND EXCHANGES

SOK Australia is committed to ensuring the loyalty of our customers. That is why, in the unlikely event that we have not met your needs with one of our products, we will happily exchange or refund any of our products if the reason for exchange / refund is one of the below;

  • The product is in some way faulty
  • The product you receive is a different type, size or colour to the one ordered

It is also a condition of exchange / refund that we be advised within 14 days of purchase and that the product is returned in perfect condition, unused and in original packaging.

Once the item(s) have been received by SOK Australia in the condition outlined above, a refund will be credited back to your original method of payment.

Any shipping fees associated with making returns or exchanges are the responsibility of the customer, unless the reason for exchange / refund is one of the reasons outlined above.

If you are seeking an exchange / refund, or have any other query, please contact us at info@sokaustralia.com

SECURITY

A safe and secure shopping environment is very important to us. We use PayPal for all our online credit card transactions, one of the safest and most popular methods of online payments, used by thousands of ebayers. You do not need an account to use your credit card with PayPal.

Your credit card details go directly to PayPal and are not recorded by SOK Australia, via industry-leading 128-bit SSL encryption technology (the highest level commercially available) to protect vital information. When you pay with PayPal, you shop without sharing your financial information. Plus, PayPal meets the exacting standards of the major card associations, including SAS, PCI, and SDP.

PayPal uses industry standard Secure Sockets Layer 3.0 (SSL) or higher to secure communication sessions. All sensitive information sent between your computer and PayPal servers, is encrypted.

Information is stored on PayPal servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, these firewall-protected servers are not directly connected to the internet.

source: PayPal Security Centre

TRADEMARK AND COPYRIGHT

At SOK Australia, we have invested so much of our time into bringing you a quality product which we think is worth protecting. That is why all our designs, brands, products, content and images are registered, trademarked and/or the intellectual property of SOK Australia. The unauthorised use of this website is prohibited and may not be reproduced in any way without our express consent.

PRIVACY POLICY

SOK Australia is very aware of the need to protect the private details of our valued customers and are absolutely committed to ensuring that this trust is not in any way abused. Any information you provide SOK Australia will not be disclosed to any third party for any other purpose. SOK Australia does not retain credit card numbers on file.

This privacy policy applies only to the information collected online and SOK Australia reserves the right to change the Privacy Policy at any time. We ask that you consult our Privacy policy each time you make a purchase of one of our products.